Job Description
Roles & Responsibilities
Job Purpose
Deliver high quality service to customers through providing banking services
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support
Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Reconciliations: Perform end of day reconciliations accurately and on time
Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Other: Perform any addition duties that assigned by Manager
Job Success Factors
High quality customer service
Requests/applications accurately processed
Returned cheques,, new ATM cards etc. handled without delay
Money transfers accurately processed
Successful identification of sales opportunities and transfer to a colleague
Accurate records of transactions etc.
Compliance with operational procedures and instructions, risk policies
Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience
Experience gained as part of the ABK training programme
Experience of operational processes and procedures
Handling customer issues and providing customer service
Skills
Knowledge of products & services
Understanding of customer needs
High customer service level
Strong communication and interpersonal skills
Deliver high quality service to customers through providing banking services
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities
Customer enquiries: Respond to customer enquiries and provide customer service and support
Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Reconciliations: Perform end of day reconciliations accurately and on time
Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Other: Perform any addition duties that assigned by Manager
Job Success Factors
High quality customer service
Requests/applications accurately processed
Returned cheques,, new ATM cards etc. handled without delay
Money transfers accurately processed
Successful identification of sales opportunities and transfer to a colleague
Accurate records of transactions etc.
Compliance with operational procedures and instructions, risk policies
Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience
Experience gained as part of the ABK training programme
Experience of operational processes and procedures
Handling customer issues and providing customer service
Skills
Knowledge of products & services
Understanding of customer needs
High customer service level
Strong communication and interpersonal skills
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling