Guest Relations Manager

An exciting opportunity has arisen for a Guest Relations Manager to join Rixos Radamis Sharm EL Sheikh.

What you will be doing:

– Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
– Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.
– Handle guest complaints and refer them as necessary, follow up on corrective action
– Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
– Maintain good relationship with service providers.
– Assist guests with all inquiries, both hotel and non-hotel related.
– Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
– Keeping track of inventory and ordering of supplies related to guest services.
– Manage incoming guest mail, messages, facsimiles and special deliveries.
– Participate in management team meetings and training sessions as necessary.
– Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
– Conducts all of the above in accordance with the hotel’s policy.

– 2-4 years of Experience in the similar area.
– Fluent in English (A foreign language will be an advantage)
– Profile with Master in one of the recognized hospitality schools is a plus.
– Ability to focus attention on guest needs, remaining calm and courteous at all times.
– Highly responsible & reliable
– Excellent communication skills, both written and verbal required
– Strong interpersonal and problem-solving abilities