Position Title: Customer Experience Director
Employment Type: Full Time
Salary: all inclusive depending on experience and qualifications plus airfare, bonus, medical and accommodation.
Job Location: Kuwait
About the Client:
A well-known restaurant group of unique concepts across Middle East.
Job Description:
• Develop and implement a comprehensive customer experience strategy aligned with company goals, focusing on key improvement areas.
• Lead, mentor, and develop a customer experience team while fostering a customer-centric culture.
• Design and implement systems to gather and analyse customer feedback, using insights for strategic decisions.
• Collaborate with marketing, operations, and product development teams to ensure a seamless customer experience.
• Establish quality assurance standards and regularly assess and audit the customer experience across all locations.
Requirements:
Qualifications:
• Open to European nationals
• 40 years old and below
• At least 10 years of experience; 3-4 years of which in a Director Level in the F&B industry (restaurant sector)
• GCC experience in the same industry is an advantage
• Exceptional communications skills and strong track record of leadership and team management