Claims Recovery Officer

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.

Scope of position & reporting structure

Reporting to the Claims Risk Unit, the Claims Recovery officer will be responsible for the administration of claims recovery for subrogation, co-insurance and claims clawback opportunities. This is a key claims cost containment role, with a remit to maintain and execute best practice in the service delivery for our customers.

Key Responsibilities/ what you do

Key responsibilities will include, but are not limited to, the following:

– Complete end to end administration of all claims recovery activities (subrogation, co-insurance, claims clawback).
– Liaise & Negotiate with Third Party Solicitors & Insurers to obtain a favourable outcome for Allianz Partners & our customers
– Maintain and update proper records of the company’s recoveries and expected recoveries including, but not limited to, identified subrogation opportunities, actual recoveries, expected completion date etc
– Continuous improvement of end to end work flows from identification to claims recovery
– Provide Subrogation & Co-insurance claims training as required
– Collaborate with and provide support to other functions (such as Claims, Case Management, Life Accident & Disability Claims, Finance, Pricing, CRM Departments) on recovery opportunity identification & outcomes.
– Provide reports on all matters relating to recoveries to the Global Head of Claims and key stakeholders.

Requirements/ what you bring

– Excellent level of written and verbal English is essential.
– Previous experience in Health Insurance claims adjudication
– 2nd European Language is an advantage
– Deep understanding the principals of insurance
– Proficiency in MS Office (in particular in Excel, Power BI, PowerPoint)

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!